We want to help you to protect yourself against online schemes. E-mail fraud is one of the more common and damaging methods used to scam customers on the Internet today. By educating yourself and following some simple tips you'll be less likely to fall victim to one of these schemes.
It’s not our practice to:
- Send e-mails that require you to enter personal information directly into the email.
- Send e-mails threatening to close your account if you do not take the immediate action of providing personal information.
- Send e-mails asking you to reply by sending personal information.
- Share your name with any contacts outside our firm in a manner inconsistent with our Privacy Policy.
Know About Common Schemes
Phishing: These are forged e-mails purporting to be from someone (an individual or company) you know and trust attempting to get you to reveal sensitive information like user IDs, passwords, account numbers or other sensitive data. Criminals will use this data to access your accounts, financial information and/or your identity.
Spoofing: Typically the forged e-mails ask you to supply, confirm, or update personal information by clicking on a link in the e-mail. The link will connect you to a webpage or login that appears to belong to the company mentioned in the e-mail. This is referred to as a "spoofed" site. Often the site looks just like the company's site. The spoof may even be a pop up or an embedded image over the actual site. The goal of the criminals is to get you to enter your personal data so they can steal your information.
Report an Online Scheme
If you suspect you've received a fraudulent e-mail, DO NOT RESPOND TO THE E-MAIL! Contact us as soon as possible:
Call 1-800-443-0164 or E-MAIL RBSUSFraud@rbsnb.com
Some Useful Links
- Tips to prevent online fraud.
- Download the Federal Reserve Press Release.
- Download the Fraud Prevention Brochure.
- Read the FDIC fraud prevention notice.
- Visit the National Cyber Security Alliance website.
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